What is the key focus of Valley Metro’s customer service standards?

The key focus of Valley Metro’s customer service standards is ensuring a positive and safe experience for all passengers. This foundational principle underlines the organization's commitment to providing high-quality service and maintaining safety as a priority for everyone using the light rail system. By concentrating on the passenger experience, Valley Metro aims to foster customer satisfaction, encourage ridership, and build community trust in public transportation services. This approach encompasses not only the operational aspects of transport but also enhances overall public perception and ensures that all individuals feel valued and secure while traveling.