What action should you take if a passenger does not follow service animal rules?

In a situation where a passenger does not adhere to service animal rules, reporting the incident to your supervisor is the most appropriate action. This approach ensures that the situation is handled in accordance with established policies and protocols that protect both the rights of the individual with the service animal and the safety of all passengers.

By informing a supervisor, you can ensure that a trained professional can assess the situation accurately and take the necessary steps to resolve any issues. This can include reminding the passenger of the service animal rules, providing assistance if needed, and ensuring compliance with regulations that govern service animals.

Taking independent action without proper authority, such as asking the passenger to leave or providing a warning, may escalate the situation and could lead to misunderstandings or conflict. Additionally, ignoring the situation would fail to address potential issues that could affect the safety and comfort of other riders. Therefore, reporting to a supervisor is the correct course of action as it facilitates a more structured and effective response.