How many months must one be on the VM account before requesting a schedule change or transfer?

To request a schedule change or transfer on the Valley Metro account, an individual must have maintained their account for a minimum of six months. This policy is in place to ensure that users have sufficient experience and a stable history with the service before making significant changes to their scheduling. A six-month duration allows for better assessment of the user’s needs and usage patterns, which can facilitate a more informed and effective adjustment to their schedule or transfer request. It also helps ensure that changes are being made for valid reasons rather than hasty decisions based on short-term needs or issues. This period helps Valley Metro manage its resources and provide a consistently reliable service to all users.