How many hours prior to the start of your shift must call outs be made?

The requirement to make call-outs two hours prior to the start of a shift is designed to ensure that there is adequate time for management to respond to staffing changes and to make the necessary arrangements to cover the shift. This timeframe allows for scheduling adjustments and minimizes disruptions to operations.

A two-hour call-out window is often considered a reasonable balance—it's early enough for supervisors to make arrangements for replacements while also recognizing that certain situations may arise unexpectedly. This policy helps maintain service reliability and ensures that the light rail system can operate smoothly, addressing the needs of passengers without significant delays or service interruptions.

In contrast, options that suggest shorter timeframes, such as one hour, might not provide enough notice to adequately address staffing needs. On the other hand, requiring more extended notice, like four hours or 24 hours, could be seen as excessive for unexpected circumstances, making it difficult for staff to manage personal issues or emergencies effectively. Thus, the two-hour requirement strikes a practical balance in operational efficiency and employee flexibility.